Terms and conditions

Parcels will be sent by Royal Mail unless otherwise stated.  If you are not happy with your purchase please contact me on sarahjane@velvetthistle.co.uk.  A refund will be given to the buyer as long as the item/items are returned to me in their original state.  Please keep a proof of postage if you return items as I cannot refund an item if it is lost in transit.  

Buyers are responsible for return shipping costs; if the item is not returned in its original condition the buyer is responsible for any loss in value.

I can't accept returns for custom or personalised orders unless they arrive damaged or defective.

I aim to dispatch items within 3-5 days of payment; if an item is out of stock or bespoke delivery times may vary.

International deliveries will be sent by Royal Mail 'tracked' or 'tracked and signed for'.

Please remember to keep cushions with zips and buttons away from babies, toddlers and cots.